Never miss a phone call!
Our office is staffed 24 hours a day, 365 days a year by well trained, experienced operators. We provide you with a local or toll free long distance access number. Simply forward your phone lines to that number for after hours and weekend service, or count on us to answer your office’s phones 24 hours a day.
Never lose a message! Ever!
Our state of the art equipment retains every message taken by our operators. We can immediately retrieve any of your messages from the past 30 days. At the end of each month we archive your messages and download them to disk. These are your messages and are only a phone call away.
We answer the phones the way you want!
Our system displays your custom greeting to our operators ensuring your calls are answered correctly each and every time.
Messages
Customized message handling for your business!
Every business is different. In addition to specifying how you want your phones answered you can specify how you want messages handled. Our system allows us the freedom to follow your protocols and procedures when taking a message for you. When we take a phone call for you, your message handling procedures are displayed on the operator’s screen. Messages can then be dispatched to you via pagers, cell phones, e-mail, fax or held in our office for your review. Each call taken for your business is completely documented and recorded. We even give you a toll free number to dial in and retrieve your messages every day 24 hours a day.
We have numerous ways to dispatch messages to you!
Messages taken for you can be sent directly to any email address you choose.
Text
Our operator can dispatch a text message to your cell phone, Smart Phone, or pager. Every text message is detailed, numbered sequentially and time stamped.
Digital
If you prefer, once a message is taken we will notify you via your digital pager. We can page each message as often as you would like. The message will display your company’s phone number, your call forwarding number or even the caller’s phone number.
Fax
You have the option to receive a fax as each message as it is taken, or a batch of messages, or messages faxed at a specific time of day. Each message includes the time the message came in, when it was dispatched and the steps taken to dispatch the message.
Services
Voicemail Services
This allows you to help control the costs of an answering service. Callers can leave routine messages to you in voice mail or in case of emergency be transferred to one of our operators who can then reach you.
Multi-level Voice Mailboxes
The caller is greeted by a main announcement and depending on the callers input, then be routed to different voice mailboxes.
Stand-aloneVoice Mailboxes
We will give you a voice mailbox that can hold up to 20 messages at one time. The voicemail is available to you 24 hours a day 7 days a week.
Client testimonials
Dont’t take our word for it
– here’s what our clients say:
“CT Heart Group P.C. has been a client of Pro-Vac for over 10 years. They have always responded immediately to any concerns, and they are always familiar with our numerous accounts. I would highly recommend Pro-Vac.” -Julie Caruso, Business Manager
CT Heart Group P.C.
“It’s with great pleasure that I recommend Pro-Vac. Over the years, I have found them to be consistently professional, friendly, and they do whatever necessary to ensure Southwest CHC’s patients get the needed response. The staff has always been very personable and helpful.” -Bashi Chaddha, MD
Southwest Community Health Centre
contact
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Contact details
Working hours
Mon-Fri: 8 am – 5 pm